Creative offer a comprehensive set of full driver downloads for all our current and past products. These usually take the form of a full stand-alone update that will.
Use the Creative Cloud desktop app to update all your apps to the latest versions. You can update installed apps automatically, manually, or all at once.
The Creative Cloud desktop app can keep your apps updated automatically as soon as new versions are released. You can also control auto-updates for individual apps. Previous versions are uninstalled by default but you can opt to keep them using the Advanced options.
For Adobe Acrobat and Acrobat Reader automatic updates, see Automatic updates | Acrobat, Reader.
![Creative Creative](/uploads/1/2/5/8/125876903/743368512.jpg)
- Open the Creative Cloud desktop app. (Click the icon in your Windows taskbar or the macOS menu bar.)
- Click the gear icon in the upper-right corner of the Creative Cloud desktop app.Does your screen look different? See instructions for the earlier version of Creative Cloud desktop app.
- Click the Apps tab. Then set auto-update for individual apps or turn off auto-update to set the behavior for all apps. (If Auto-update is off, turn it on to see the settings for individual apps.)
- (Optional) Set Advanced options for individual apps if you don't want to retain your previous settings or want to keep the previous version installed.
Your apps are automatically updated as new versions become available.
If you've installed third-party plug-ins, they may not work with the latest version of the apps. Contact your plug-in vendor for information about compatibility and updates.
If auto-update is not enabled, you can retrieve the latest updates for your Creative Cloud apps without waiting for the Creative Cloud desktop app to notify you.
- Open the Creative Cloud desktop app. (Click the icon in the Windows taskbar or the macOS menu bar.)
- Does your screen look different? See instructions for the earlier version of Creative Cloud desktop app.
- Click the More actions icon . Then choose Check for updates.
If auto-update is not enabled, you can manually update all your apps at once. When you update your apps, preferences and settings are migrated to the new version. The previous versions of the apps are uninstalled. You can use the Advanced options to change these default settings.
- Save your work and close all Adobe apps before you begin. If Adobe apps are open, you may receive a warning to close them. For more help, see Close conflicting processes or applications.If you've installed third-party plug-ins, they may not work with the latest version of the apps. Contact your plug-in vendor for information about compatibility and updates.
- Open the Creative Cloud desktop app. (Click the icon in the Windows taskbar or the macOS menu bar.)
- Does your screen look different? See instructions for the earlier version of Creative Cloud desktop app.
- Note:Do not use the Update All option if you want to retain the older version of one of these apps. When you're ready to update them (for example, when you've completed a current project), click the Update button next to these apps.
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Find and resolve errors that appear when you download, install, or update Creative Cloud apps.
When you try to download, install, or update a Creative Cloud application, you receive an error message.
The error message indicates a failure to complete the download. Find your error number and its recommended solution in the table below. Use the filter menu above to find your error more quickly.
If the error you received is not listed here, see the Network and connectivity troubleshooting section of this document.
Type | Error | Solution |
---|---|---|
Download | -60 | Download the trial version of the app you are trying to install. See Error -60 downloading products. |
Download | 49 | The Installer was unable to access a critical file/directory, see Error 49 when downloading Creative Cloud applications. |
Type | Error | Solution |
---|---|---|
Installation | Exit code 6 | See Exit code 6 or Exit code 7 install errors. |
Installation | Exit code 7 | See Exit code 6 or Exit code 7 install errors. |
Installation | Error code 43 | See Error 43 when installing the Creative Cloud desktop app. |
Note:
For more installation and launch errors not listed in the table above, see Installation and launch log errors.
You can check for available app updates in the Creative Cloud desktop app. Depending on your version of the Creative Cloud desktop app, do one of the following:
Click Updates in the Apps section on the left pane of the app.
Click the three vertical dots in the upper-right corner of the app, and then choose Check for App Updates from the menu.
Use the chart below to troubleshoot errors that occur when you try to update your apps.
Type | Error | Solution |
---|---|---|
Update | U43M1D200 | The download is corrupted. Click Cancel, wait a few minutes, and try again. Unknown error. |
Update | U43M1D204 | The download is corrupted. Click Cancel, wait a few minutes, and try again. There is a file size mismatch between size specified in manifest and actual file. |
Update | U43M1D205 | The download is corrupted. Click Cancel, wait a few minutes, and try again. File is not present on update server at specified location. |
Update | U43M1D207 | The download is corrupted. Click Cancel, wait a few minutes, and try again. Signature of the downloaded file is invalid. |
Update | U43M1D214 | The download is corrupted. Click Cancel, wait a few minutes, and try again. |
Update | U44M1P7 | See Installation failed, error U44M1P7. |
Note:
If you have prerelease versions of Creative Cloud or Creative Suite apps on your computer, they could be causing a conflict with new installations. The Adobe Creative Cloud Cleaner Tool removes prerelease installation records. See Use the Creative Cloud Cleaner Tool to solve installation problems.
When you try to download, install, or update a Creative Cloud app, you receive an error message that indicates you have network connectivity or stability issues.
If you are connected on a self-managed or home network, see the connectivity troubleshooting steps listed in Resolve connection errors.
If you have confirmed that you are not facing a configuration or software error, then you could be facing a quality-of-service issue when downloading large files. Try an alternate Internet connection:
- Use a wired connection instead of a wireless connection.
- Use a different Ethernet cable and port.
- Download using a different Internet service provider.
Users have reported instances where software/hardware firewall settings caused download errors to occur. The most common error associated with this issue is error 205. Other errors could result due to the software/hardware firewall’s configuration.
If you are on a managed network, check with your network administrator, or see Adobe Creative Cloud Network Endpoints for information on how to configure your firewall to accommodate Creative Cloud downloads and services.
Your computer’s download logs contain detailed information regarding the exact cause of each download failure.
If you continue to experience download failures, you can review your download logs to find additional information regarding the causes of download failure.
Find the download logs in the following locations:
- Mac OS: ~/Library/Logs/AdobeDownload/
- Windows: %temp%AdobeDownload (paste this into the Start > Search box to find the log)
For detailed information, see Troubleshoot install issues with log files | Creative Cloud.
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